Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to Goodcure Pharmacy, operated under Goodcure Ltd (Company number: 14267926). Our registered address is 717 Coventry Road, Birmingham B10 0JL. The pharmacy premises is located at Unit 25, First Floor, Doulton Trading Centre, Rowley Regis B65. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

2. Services Provided

We offer NHS Essential Services remotely, including but not limited to medication reviews, prescription processing, and patient education. We also provide Advanced Services both remotely and face-to-face. Goodcure Pharmacy is regulated by the General Pharmaceutical Council and provides NHS services in accordance with the NHS Contract framework.

3. Delivery Services

Deliveries are carried out using drivers employed by Goodcure Pharmacy and through partnering companies such as Royal Mail, Evri, and DHL. Expected delivery times will be stipulated at the point of sale.

4. Non-Refundable Medication Sales

All medication sales are final and non-refundable once they leave the pharmacy premises. This policy is in place because, by law, any returned medications must be destroyed and cannot be reused.

5. Refund Policy for Medication Errors

If there is a mistake or misinformation provided by Goodcure Pharmacy, we will issue a full refund for the affected medication.

6. Refund Policy for Non-Medicinal Items

Products classified as non-medicinal items may be refunded within 14 days of purchase. Refunds will only be provided if the product is returned to the pharmacy in an untampered condition. The consumer must bear the cost of delivery for returning the product to the pharmacy.

7. Pricing and Payment Terms

All prices are listed in [Currency] and are inclusive of VAT unless otherwise stated. Payment must be made at the time of purchase using the payment methods provided on our website.

8. Shipping and Delivery

We aim to dispatch all orders within [X] working days. Delivery times may vary depending on the delivery method chosen and the destination. We are not responsible for delays caused by third-party delivery services.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Goodcure Pharmacy and is protected by copyright and other intellectual property laws. Unauthorized use of any content is strictly prohibited.

10. Limitation of Liability

Goodcure Pharmacy will not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Our liability is limited to the purchase price of the product.

11. Dispute Resolution

Any disputes arising from these terms and conditions will be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute will be referred to mediation or arbitration in accordance with the laws of [Jurisdiction].

12. Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

13. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our services constitutes acceptance of the revised terms.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [Jurisdiction]. Any legal action or proceeding arising out of or related to these terms will be brought exclusively in the courts of [Jurisdiction].

15. Generic Complaints Protocol

If you have any complaints regarding our services or products, please contact us at [Contact Information]. We aim to acknowledge all complaints within [X] working days and resolve them within [Y] working days. If you are not satisfied with our response, you may escalate the complaint to the General Pharmaceutical Council.

16. Wholesale Trading Terms

For companies interested in wholesale trading with Goodcure Pharmacy, please contact our wholesale department at [Wholesale Contact Information]. All wholesale transactions are subject to the following terms:

  • Minimum order quantities may apply.
  • Payment terms will be agreed upon at the time of order.
  • Delivery terms and timescales will be stipulated at the point of sale.
  • Returns and refunds for wholesale transactions will be handled on a case-by-case basis and must be agreed upon in writing.

17. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us. 

Goodcure Clinic Terms and Conditions

1. Introduction Welcome to Goodcure Clinic. By using our services, you agree to comply with and be bound by the following terms and conditions.

2. Services Provided Goodcure Clinic offers virtual healthcare consultations conducted by licensed doctors or suitably qualified prescribers. Private prescriptions issued during consultations are automatically sent to Goodcure Pharmacy for preparation and delivery.

3. Eligibility To use our services, you must be at least 18 years old or have the consent of a parent or guardian. You must provide accurate and complete information during the registration process.

4. Consultations

  • Consultations are conducted one-on-one via a secure online platform.
  • You agree to provide truthful and accurate information during consultations.
  • The prescriber will determine the appropriate course of treatment based on the information provided.
  • Prescribers may request access to your NHS health record to verify your identity and assess the safety and clinical appropriateness of treatment options.
  • Prescribers may request a video consultation and ask you to display your identification as part of our duty of care and due diligence.
  • Patients have the option to book the remote consultation in advance or have the prescriber contact them as soon as possible.

5. Prescriptions

  • Private prescriptions issued by the prescriber will be sent directly to Goodcure Pharmacy.
  • Goodcure Pharmacy will prepare and deliver the medication to the address provided during registration.
  • You are responsible for ensuring the delivery address is accurate and up-to-date.

6. Payment

  • Fees for consultations and prescriptions will be clearly communicated before the service is provided.
  • Payment must be made in full at the time of booking the consultation.
  • We accept various payment methods, including credit/debit cards and online payment platforms.
  • We may use Stripe Radar, which records the IP address of the payment card, as a further security measure to verify identification and minimize the risk of inappropriate treatment requests under different accounts.

7. Refund Policy

  • Patients have the right to request a full refund up until the treatment is sent out for shipping.
  • No refunds will be given after the treatment has been shipped, as the Pharmacy is no longer able to reuse the treatment in accordance with regulatory body guidelines.
  • The only exception to this policy is if the product sent to the patient is incorrect. In such cases, the patient will be given the option to receive a full refund or have the item replaced with the correct one.
  • Such cases are expected to be extremely rare and will warrant an appropriate internal investigation.

8. Confidentiality and Privacy

  • Your personal information and medical records are confidential and will be handled in accordance with our Privacy Policy.
  • We use secure technology to protect your data during consultations and transactions.
  • All personal information relating to service users will be treated with the utmost confidentiality, except where the law necessitates that such information is shared, or where this is felt to be in the patient’s best interest, in accordance with the Data Protection Act, the Safeguarding Act, and other relevant legislation.

9. Cancellation and Refunds

  • You may cancel a consultation up to 24 hours before the scheduled time for a full refund.
  • Cancellations made less than 24 hours before the consultation will not be refunded.
  • If the prescriber cancels the consultation, you will be offered a rescheduled appointment or a full refund.

10. Limitation of Liability

  • Goodcure Clinic is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  • Our liability is limited to the amount paid for the consultation and prescription.

11. Changes to Terms and Conditions

  • We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.
  • Continued use of our services constitutes acceptance of the revised terms and conditions.

12. Governing Law These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction].

13. Contact Information For any questions or concerns, please contact us at [Contact Information].

14. Disclaimer

  • The information provided during consultations is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
  • Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
  • Never disregard professional medical advice or delay in seeking it because of something you have read on our platform.
  • If you think you may have a medical emergency, call your doctor or emergency services immediately.