Frequently asked Questions

We do not currently have an NHS service contract, therefore we are unable to provide any medication against an NHS prescription currently. We are currently making arrangements for the provision of NHS services and expect that we will be undertaking NHS services soon. 

Once a pharmaceutical product has been sent out for delivery, it can no longer be reused if returned back to the pharmacy. Therefore, as a general rule we are unable to accept refunds if you change your mind after the item has left the pharmacy premises. 

If you would like a refund due to the fact that the product is different to what you have requested then this will be granted. We still do ask that you return the product so that we can investigate the nature and cause of the discrepancy, and so that we can dispose of it in the appropriate manner. 

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If the service provided did not meet expectations and you would like to make a complaint, you can do so my contacting us. All complaints will be reviewed by the superintendant pharmacist who will reach out to you personally after an investigation into the incident so that we can try to put things right.